Our Beliefs | 1. Customer Success: Empowering customers in their business operations, making their businesses more successful, and enhancing customer value is the driving force of the company's development. | 2. Sensitive and eager to learn: sensitive and love to learn, keep an empty cup mentality and curiosity; embrace change, keep pace with the times, not afraid of the future, and have the courage to explore. | 3. The mission must be achieved: once you accept the task or make a commitment, you must go all out, rather than trying your best. We must do everything we can to reach our goals and output results. Only to find ways to succeed, not to find excuses for failure. | Product | EC CRM is a comprehensive, cloud-based CRM solution designed to streamline the entire customer lifecycle—from acquisition to retention. It integrates social and intelligent technologies to unify marketing, sales, and customer service, enabling businesses to enhance collaboration, improve efficiency, and drive revenue growth. | Key features: | 1. Centralised document management | Establishes a unified customer database with multi-dimensional management, supporting bulk data import, editable records, and customisable tags for precise targeting and effective follow-up. | 2. Omnichannel Communication Integration | Brings various messaging channels into a single platform, allowing business accounts to interact with customers, route conversations, manage handovers, and share information. Client details can be easily tagged, updated and added to the EC database during conversations, ensuring smooth communication and efficient customer engagement. | 3. AI-Powered Capabilities | Automate sales tasks with trigger-based workflows, including auto-replies, marketing campaigns, and task reminders, while analysing customer behaviour to deliver actionable insights through lead recommendations, automated communication summaries, as well as data-driven reports. Our AI features also improve efficiency by identifying high-quality leads, generating sales reports, summarising communications, analysing customer intent, and creating a knowledge base for quick answers, which helps sales teams better target and follow up with customers. | 4. Personalised Marketing Campaigns | Enables personalised marketing messages across multiple channels, enhanced by automation to boost conversion. Target audiences are easily identified through custom tags, with real-time analytics used to refine strategies and maximise ROI. | Technology | According to iResearch, we are a leading provider of turnkey EC CRM SaaS solutions in Mainland China. | Our cloud-based EC CRM SaaS solutions are designed to be social, smart and simple, helping clients improve sales performance through efficient customer acquisition, streamlined sales conversion, enhanced customer operations, and insightful business intelligence. | Powered by AI and big data technology, our solutions offer intelligent sales automation and in-depth business analytics, delivering actionable insights and measurable results. Designed for minimal setup and no hardware maintenance, our solutions ensure smooth deployment and ease of use, helping clients maximise functionality with minimal training | Finally, our intelligent and growth-oriented CRM engine reduces upfront investments, making it especially valuable for small- and medium-sized businesses with limited IT resources. | Follow Us || As a Hong Kong-based company, we have been selected for the Hong Kong Science and Technology Parks Elite Programme and have received investments from several renowned organisations. We continue to absorb international advanced business concepts and technological innovations to provide global enterprises with turnkey CRM solutions to help them improve sales efficiency and achieve performance growth. | Easy Connection (HK) Limited has a wholly-owned subsidiary in Shenzhen, namely Shenzhen Newdo Technology Co., Ltd. ("Shenzhen Newdo”). Shenzhen Newdo is a national high-tech enterprise, the pioneer and leader of social CRM in Mainland China. We have served more than 30,000 customers in education, finance, corporate services, technology, beauty, retail and other industries. Millions of sales are using our product EC CRM every day, adding millions of business opportunities for enterprises and millions of transactions are generated through EC. | Description | Easy Connection (HK) Limited is a high-tech enterprise specialising in the field of Customer Relationship Management (CRM).